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How nTrustus helps Providers build trust

Tired of chasing complaints, reacting under pressure, or missing opportunities to improve? 

Wanting to get more positive feedback and reviews based on your good work?

nTrustus gives you the tools to manage feedback with clarity, consistency, and care — so issues don’t escalate, the good news gets shared and relationships stay strong.
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Capture early insights

Feedback lands in one place,
with clear context and next steps
 
 

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Respond confidently

Use AI-powered templates and
best practice guidance
 

 

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Learn and
improve

Spot trends, reduce repeat issues,
and strengthen team culture

 

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Designed for the NDIS. 

Backed by the NDIS Quality & Safeguards Commission grants program, we spent 18 months co-designing the nTrustus platform with NDIS Participants and Providers. 

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Independent. Insightful. Improvement-Focused.

Providers chose nTrustus because:

  • Independent: We’re not a government agency — and that earns trust from participants.
  • Insightful: Our analytics surface the patterns behind the problems.
  • Improvement-Focused: We help you resolve issues early, before they become reputational risks.

 

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Put trust into practice

  • Monthly
  • Yearly
Free

$0

 
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  • Up to 2 Pieces of Feedback / Month
  • 1 User Account
  • Verified User Badge
  • Online Onboarding
Plus

$89

 
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  • Unlimited Feedback
  • 5 User Accounts
  • Certified User Badge
  • AI Assisted Response Support ( Up to 10 / Month)
  • Kick-Off Call & Online Onboarding
  • 10% Discount for Annual Payment
Premium

$229

 
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  • Unlimited Feedback
  • 10 User Accounts
  • Certified User Badge
  • AI Assisted Response Support (Up to 100 / Month)
  • Everything In Plus & Support Channel
  • Response Rating & Coaching
  • Positive Feedback Module
  • 15% Discount for Annual Payment
Free

$0

 
Contact Us
  • Up to 2 Pieces of Feedback / Month
  • 1 User Account
  • Verified User Badge
  • Online Onboarding
Plus

$961

 
Contact Us
  • Unlimited Feedback
  • 5 User Accounts
  • Certified User Badge
  • AI Assisted Response Support (Up to 10 / Month)
  • Kick-Off Call & Online Onboarding
  • 10% Discount for Annual Payment
Premium

$1200

 
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  • Unlimited Feedback
  • 10 User Accounts
  • Certified User Badge
  • AI Assisted Response Support (Up to 100 / Month)
  • Everything In Plus & Support Channel
  • Response Rating & Coaching
  • Positive Feedback Module
  • 15% Discount for Annual Payment

Trust you can see

nTrustus verification badges are your way to show the market your committment to quality.
We verify every provider on the platform and promote verified providers to the market. 
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Make feedback your advantage

Build trust, reputation, and a better way of working. 

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A smarter way to handle feedback

Let’s take the fear, friction and paperwork out of complaint management. Let’s hear about the great work being done so it can be shared with the sector.

✔ Participant feedback is structured and respectful
✔ Respond with clarity, empathy and professionalism
✔ Stay on top of cases with one simple dashboard
✔ Access AI insights to prevent repeat issues

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Participants

Free - because trust should never cost you.

nTrustus is completely free for NDIS participants, families, carers, and nominees.

✔ Unlimited feedback or compliments
✔ Step-by-step support 
✔ No fees, no catches — just help when it counts

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Providers

A pricing model built on fairness and impact.

We don’t charge providers to join or appear on nTrustus.

Instead, a small fees for certification and features that enable feedback management to go to the next level— ensuring we grow together, not at your expense.

✔ Free to join, with no hidden fees
✔ Dedicated Provider Success Manager for training and support
✔ Be seen among quality-driven providers — not just anyone

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What providers are saying

A little goes a long way

"Running a large organisation in the disability sector means we get lots of little complaints. Having all the complaints in one place is a real winner for me.  I don't have to waste time looking through countless emails anymore"

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Sue

“Our feedback system has gone from manual to digital in an instant and we can streamline data collection for reporting.”

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Debra

FAQs

Do I need to change my internal systems?

No. You can use nTrustus alongside your current workflows — or make it your main feedback tool.

Is it secure?

Yes. We use industry-grade privacy and security controls.

How do I manage responses?

You get guided templates, AI-powered suggestions, and a support manager to help when needed.

What if the complaint is serious?

You’ll have the context you need to escalate appropriately and respond transparently.

Ready to lead with trust?

Take the first step towards a more confident, connected service culture.

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